Betting Rules

1. General betting conditions

These rules apply to bets placed through the available betting or gaming services on the Lucky Friends Casino website. Different products, markets and games may have additional rules. Where a specific market rule conflicts with a general rule, the specific rule will usually apply to that market. Players are responsible for reading the information displayed on the relevant betting screen before confirming a wager.

The services are intended only for people who are legally permitted to use online gambling services in their location. Players in Australia should consider the laws that apply in their state or territory, as well as any federal requirements. You must not access or use the services if doing so would breach a law, restriction, court order or other legal obligation that applies to you.

You must be of the minimum legal age required to use the relevant service. Age and identity checks may be required before an account can be opened, before a bet can be accepted, or before funds can be withdrawn. If requested information is not provided, or if information cannot be verified, access to betting services may be restricted or suspended.

• You must provide accurate, current and complete account information.
• You must keep your login details private and must not allow another person to use your account.
• You must not place bets on behalf of another person or use funds that belong to another person without proper authority.
• You must not use the services for unlawful activity, fraud, money laundering, manipulation or any other improper purpose.
• You must not attempt to interfere with the website, its security systems, betting records, game software or settlement processes.
• You should check your balance, bet history and account details regularly and report anything you do not recognise.

Only one person may use an individual account unless the applicable account terms expressly state otherwise. If there is a concern about duplicate accounts, unusual activity, account sharing or the source of funds, the relevant account or transaction may be reviewed. Any action taken will be handled in accordance with the applicable terms, legal obligations and available information.

2. Placing and accepting bets

A bet is generally placed when you select a market or game, enter or confirm the stake, review the displayed details and submit the wager through the required process. A selection added to a bet slip is not necessarily a completed bet. You should wait for a confirmation message, reference or update in your account before treating a wager as accepted.

A bet is not accepted until it has been recorded by the betting system. The information shown on your account or bet history is the primary record of whether a bet was accepted, rejected, cancelled or settled. If a bet is rejected, the stake should not be treated as being committed to that wager, subject to any transaction or account review that may be required.

Before confirming a wager

1. Check the name of the market, event, game or selection.
2. Review the stake, displayed odds, possible return and any applicable conditions.
3. Confirm that the bet type and selections are correct.
4. Make sure you have enough available funds or other permitted balance to cover the stake.
5. Submit the bet only when you are satisfied that the details are correct.

Once accepted, a bet generally cannot be changed or withdrawn unless a specific feature or rule allows it. A request to cancel a bet does not take effect merely because it has been submitted. Cancellation, cash-out, early settlement or similar features may be available only for selected bets and may be subject to separate conditions, availability and system confirmation.

The displayed odds, prices or game information may change before a bet is accepted. Where the system permits a price change, you may be shown the updated price before final confirmation. You should check the final confirmation carefully. If a technical issue prevents the system from recording the correct details, the bet may be reviewed under the error provisions in these rules.

A bet must be placed using an approved payment method or available account balance. A transaction may be declined, delayed or reviewed for security, verification, payment processing or compliance reasons. A bet does not create a right to a credit facility, and you should never bet money that you cannot afford to lose.

3. Odds, markets and bet information

Odds and market information are provided to show the potential outcome or return associated with a selection. They may be displayed in a format selected by the website or account settings. The potential return normally depends on the accepted odds and the stake, but the actual result may also be affected by the bet type, applicable deductions, void selections, limits or specific market rules.

You are responsible for checking all available information before confirming a bet. This includes the event or game name, participants, start time, market description, selection, stake, odds and any special conditions. Information may be updated as an event or game progresses. In-play markets can change quickly, and there may be a delay between an event occurring and the information appearing on the website.

Some markets may have special requirements about the result, timing, participation, qualifying conditions or method of determination. For example, a market may depend on an official result, a stated period of play, a particular number of participants or a defined game outcome. If a market has additional instructions, those instructions form part of the terms of that bet.

• A selection may be suspended while information is checked or a result is being determined.
• A market may be removed, amended or closed when the relevant event or game begins or when circumstances change.
• A bet accepted after a material change may be reviewed if the timing or system data shows that the wager was accepted incorrectly.
• Where a market is not available, a bet should not be treated as accepted simply because it appeared briefly on a screen.
• Rules for combinations, accumulators, multiple selections and special bets may differ from rules for single selections.

The website may display information supplied by third parties or generated by technical systems. While reasonable care may be taken, displayed information is not a guarantee that an event will proceed, that a market will remain available or that a displayed price is free from error. You should rely on the confirmed bet record and the applicable market rules when checking an accepted wager.

4. Results, settlement and payments

Bets are settled using the official or recognised result applicable to the relevant market. The source used may depend on the event, game or product. A provisional result may be shown before settlement is final. If an official result is corrected, withdrawn or materially changed, a settlement may be adjusted where permitted by the applicable rules and law.

Unless a market rule states otherwise, a result is generally based on what happened in the specified event, game or period. Later changes, appeals, disqualifications or administrative decisions may not affect a settled bet unless the relevant rules expressly provide for a review. Players should read the market description carefully, particularly where a result can be determined in more than one way.

Void, cancelled and unresolved bets

A bet may be declared void or cancelled if an event does not take place, is abandoned, is materially changed, cannot be verified, or does not meet the conditions of the market. A selection may also be void where the relevant rule says that it should not be settled as a win or loss. The treatment of other selections in a multiple or combination bet depends on the rules for that bet type.

If a bet is void, the stake or relevant part of the stake will generally be returned or removed from the calculation, subject to the applicable product rules. A bet may remain pending while the result, event status or account information is checked. Delays in settlement do not necessarily mean that a bet has been cancelled or lost.

Returns, refunds and account adjustments are credited to the relevant account after settlement or review. Processing may be delayed by identity checks, payment checks, technical issues, responsible gambling controls or legal and compliance requirements. No specific processing time is promised unless it is stated in an applicable offer or service rule.

If your account balance or bet record appears to contain an error, do not rely on the incorrect amount or attempt to withdraw funds that do not belong to you. The account may be corrected after the issue is identified. You should keep records of bet confirmations and report any suspected discrepancy through the available support or complaints process.

5. Errors, integrity and responsible gambling

Technical, human, pricing or administrative errors can occur. Examples include an incorrect price, an incorrectly described market, a duplicated bet, a settlement error, a communication failure or a bet accepted after a market should have been suspended. If an error affects a bet, the wager may be corrected, cancelled, voided or resettled so that it reflects the intended market and the applicable rules.

You must not deliberately take advantage of a known error. If you notice that a displayed price, balance, result or account entry appears incorrect, stop using the affected feature and raise the issue through the available support channel. Any review will consider the available system records, the timing of the bet, the information displayed and the relevant terms.

Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and keep track of both your time and spending. Do not chase losses, borrow money to gamble, bet when upset or use gambling to deal with financial, personal or emotional problems.

• Take regular breaks and avoid betting when tired, distracted or affected by alcohol or other substances.
• Use any available deposit, spending, time-out or self-exclusion tools that suit your circumstances.
• Do not increase stakes simply because previous bets have lost or because a win is expected.
• Talk to someone you trust if gambling is affecting your finances, relationships, work or wellbeing.
• Seek independent gambling support in Australia if you are concerned about your gambling behaviour.

Account restrictions, bet limits, verification checks, temporary suspensions or self-exclusion measures may be applied to support legal, security and responsible gambling requirements. These measures should not be avoided by opening another account or using another person’s account. If you believe a restriction has been applied incorrectly, use the available review or complaints process rather than attempting to bypass it.

Questions or complaints about a bet should be raised as soon as possible, with the relevant bet reference, date, market and a clear description of the issue where available. Complaints are reviewed using account and system records. These Betting Rules do not remove any rights or protections that cannot lawfully be excluded under applicable Australian law.