Cookies Policy

What are cookies?

Cookies are small text files or similar data files that may be placed on your computer, tablet, mobile phone, or another device when you visit a website. A cookie allows a website to recognise a device or remember information about a visit. Cookies can help a website operate correctly, improve performance, remember preferences, and provide information about how visitors use its pages.

Some cookies are set by the website you are visiting. These are commonly called first-party cookies. Other cookies may be set by service providers that support website functions, security, analytics, advertising, payment processing, or other services. These are commonly called third-party cookies. Similar technologies may include pixels, tags, software development kits, local storage, device identifiers, and other tools that collect or store information on a device.

Cookies may be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a period of time or until they are deleted. The period for which a cookie remains may depend on its purpose, your browser settings, and the settings applied by the relevant service provider.

Why cookies matter for an online casino website

Cookies and similar technologies may support important website functions, including account access, page navigation, security checks, fraud prevention, responsible gambling features, and the display of information that is relevant to your visit. They may also help us understand which parts of the website are useful, identify technical problems, and improve the overall experience for players in Australia.

Types of cookies we may use

The cookies used on the website may vary depending on the pages you visit, the services available to you, your device, your settings, and the choices you make. The main categories are described below. A cookie may fall into more than one category depending on how it operates.

Strictly necessary cookies

These cookies are needed for the website to operate and cannot always be switched off through our cookie preference tools. They may support basic navigation, account and session management, security, load balancing, fraud monitoring, and the delivery of requested services. Without these cookies, some website features may not work properly or may not be available.

Functionality and preference cookies

These cookies help remember choices you make, such as language, region, display settings, or other preferences. They may help provide a more consistent experience when you return to the website. If you disable them, you may need to enter certain preferences again and some features may be less convenient.

Performance and analytics cookies

These cookies help us understand how visitors use the website. They may collect information such as the pages visited, the time spent on a page, navigation patterns, browser type, device type, general location information, and whether an error occurred. The information may be used in an aggregated or otherwise limited form to monitor performance, measure improvements, and identify areas that need attention.

Security, fraud prevention, and compliance technologies

Cookies and similar technologies may be used to help protect accounts, detect suspicious activity, prevent misuse, support identity and age checks, and assist with legal or regulatory obligations. These technologies may help us identify unusual activity across sessions or devices. They are not intended to replace other security measures, and you should also protect your login information and use your devices responsibly.

Advertising and marketing cookies

Where applicable, these technologies may help measure campaigns, limit repeated advertising, understand how visitors respond to promotional content, or show information that may be more relevant to a visitor. Marketing cookies are not required for basic website use. You can usually manage them through the cookie banner, preference centre, or your browser settings.

How we use information collected through cookies

Information collected through cookies may be combined with information you provide directly, information generated when you use an account, or technical information collected from your device. The information may be used for purposes described in our Privacy Policy and for the following general purposes:

• To provide, maintain, and secure website functions and account services.
• To remember preferences and support a smoother sign-in and browsing experience.
• To monitor website performance, troubleshoot faults, and improve content and navigation.
• To detect, investigate, and prevent fraud, abuse, unlawful activity, and attempts to bypass security controls.
• To support age, identity, responsible gambling, and other compliance processes where relevant.
• To measure the effectiveness of communications, promotions, or website content.
• To understand general usage patterns and develop improvements to the website.
• To meet legal, regulatory, audit, and record-keeping requirements that apply to the services.

Cookies do not normally contain information such as your account password in plain text. However, cookie identifiers may be linked to an account, device, browser, or other information. For this reason, cookie information may be treated as personal information where it can reasonably be associated with an individual. We handle such information in accordance with applicable privacy requirements and our Privacy Policy.

We do not use cookies to encourage gambling that is unsafe or inconsistent with responsible gambling principles. Website activity may be used to support account security and responsible gambling controls. You remain responsible for using the available account tools, setting limits where available, taking breaks, and seeking independent support if gambling is causing concern.

Your choices and managing cookies

When you first visit the website, you may be shown a cookie notice or preference tool. Depending on the type of cookie and the available settings, you may be able to accept, reject, or customise certain optional cookies. Strictly necessary cookies may continue to operate because they are required to provide a service you have requested or to maintain essential website functions.

If a cookie preference tool is available, you can use it to review or change your choices. Changing your preferences may not remove cookies that have already been placed on your device. To remove existing cookies, you may also need to use the controls provided by your browser or device.

Browser and device controls

Most browsers allow you to view, block, delete, or restrict cookies through their privacy or settings menus. You may also be able to configure your device to notify you when cookies are being used. Information about these controls is usually available in your browser's help section or through the device manufacturer's support information.

Disabling cookies may affect your experience. You may be unable to sign in, use account features, maintain a session, complete certain checks, remember preferences, or access parts of the website. Blocking cookies does not necessarily prevent all similar technologies from operating, and some choices may need to be made separately for different browsers or devices.

Third-party choices

Some third-party providers may offer their own tools for managing analytics, advertising, or similar technologies. Those tools are controlled by the relevant provider and may change from time to time. You should review the provider's privacy information before using its controls. Removing or rejecting a third-party cookie may not remove information already collected by that provider.

Third parties, security, and retention

We may use selected service providers to help operate, secure, analyse, or improve the website. These providers may process cookie-related information on our behalf or may set their own cookies when their services are used. Their access is expected to be limited to the services they provide, subject to applicable arrangements and legal requirements. Third parties may have their own privacy policies, which should be reviewed where relevant.

Some service providers may process information outside Australia. Where this occurs, the handling of information may be subject to the laws of the relevant location. We take reasonable steps appropriate to the circumstances to manage information securely and in accordance with applicable privacy obligations. We cannot guarantee the security of information transmitted over the internet, so you should use suitable device, browser, and account security measures.

The length of time information is retained depends on its purpose, the type of cookie or technology, operational needs, legal obligations, security requirements, and any account or transaction relationship. Some cookies expire when a session ends, while others remain for a longer period. We may retain records where reasonably necessary to resolve disputes, maintain security, meet compliance obligations, or protect our legal rights.

Cookies may be used on pages that contain links to external websites, services, or platforms. We are not responsible for the cookie practices or privacy content of external websites. You should check the relevant third party's information before providing personal information or allowing its technologies to operate.

Updates and questions about this policy

We may update this Cookies Policy when our website, technologies, service providers, legal obligations, or business practices change. The updated version will be made available on this page, together with an updated date where appropriate. Changes may affect the categories of cookies used or the choices available to you. You should review this page from time to time so that you remain informed.

If you have a question about cookies, cannot use the preference controls, or want to raise a privacy concern, please use the current contact or support options made available through the website. When contacting us, avoid sending passwords, full payment details, or other sensitive information unless it is specifically requested through a secure process.

This policy is intended to provide clear general information about cookies and similar technologies. It does not change any applicable terms governing your account, the use of the website, responsible gambling requirements, or any rights and obligations that apply under Australian law.