Privacy Policy

Information we may collect

To provide a safe and functional online casino service, Lucky Friends Casino may collect information that identifies you or is connected with your account. The information collected depends on how you use the website, the services you request and the checks that may be required before or during your account activity. You may be asked to provide accurate and current information when registering, using account features or contacting support.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account preferences and information used to communicate with you. It may also include records of your requests, messages and other information you choose to provide to customer support. These details help establish and manage your account, provide assistance and communicate important information about the service.

Verification information

For account security, age checks, identity verification and anti-fraud controls, the site may request information from identity documents or other verification materials. This can include document details, images, information about your identity and records showing that a verification check has been completed. Verification information is handled for the relevant security, compliance and account-management purposes.

Payment and transaction records

The site may handle records about deposits, withdrawals, wagers, gaming activity, account balances and other transactions connected with your account. Payment-related information may include a payment method, transaction reference, amount, status and relevant account history. Where payments are processed by another provider, that provider may also handle information under its own privacy terms. Sensitive payment credentials are generally handled through appropriate payment processes rather than being displayed in your account.

Technical, device and usage information

When you use the website, technical information may be recorded automatically. This can include your internet protocol address, browser type, operating system, device characteristics, language settings, approximate location information, pages viewed, access times, referral information and activity logs. This information helps the site operate correctly, identify unusual activity, maintain security and understand general website performance.

Information from other sources

In some circumstances, information may be received from payment services, identity or verification providers, security services, analytics tools or other service providers that support the website. Information may also be generated through your interactions with the site, including account activity, support conversations and privacy choices.

How we use personal information

Personal information is used only for legitimate purposes connected with operating, protecting and improving the casino service. The purposes may vary depending on the information involved, your relationship with the site and the features you use.

• To create, maintain and administer your player account.
• To provide gaming, account and website features that you request.
• To process deposits, withdrawals and other account transactions.
• To confirm identity, age and eligibility where checks are required.
• To detect, investigate and help prevent fraud, money laundering, account misuse, collusion and other suspicious or unlawful activity.
• To protect the website, players, payment processes and information systems from security threats.
• To provide customer support, respond to questions and resolve account or transaction issues.
• To send service messages, including account, security, verification and operational updates.
• To understand how the website is used and improve its content, design, performance and reliability.
• To meet legal, regulatory, tax, accounting, auditing and responsible gambling obligations that apply to the service.
• To enforce website rules, protect legal rights and manage disputes or complaints.
• To send promotional communications where permitted and where you have provided any consent that may be required.

Sharing information

Personal information may be shared where this is reasonably necessary for the purposes described in this Privacy Policy. This may include sharing information with payment providers, identity and verification services, technology providers, hosting and security providers, customer support tools, analytics services and professional advisers. These providers should receive only information relevant to the service they provide and may be required to protect it.

Information may also be disclosed where necessary to protect players or the website, investigate suspected fraud or unlawful conduct, comply with a valid legal request, establish or defend a legal claim, or protect rights and safety. If the website or part of its operations is reorganised, transferred or combined with another service, information may be transferred as part of that process, subject to appropriate privacy protections.

Security of information

Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Security measures can include access controls, monitoring, authentication processes and protected connections. No online service can guarantee complete security, so you should use a strong password, keep account details private and contact support promptly if you suspect unauthorised account activity.

Cookies, communications and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep account functions working, support security, measure website performance and understand how visitors use the service. Some cookies are necessary for core features, while others may help with analytics, personalisation or marketing. Cookies may be placed by the website or by service providers working on its behalf.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, some website features may not work as intended, and your preferences may not be saved. Browser controls differ, so refer to the help or privacy settings in the browser you use.

Marketing communications

Where permitted, you may receive promotional messages about services, offers or website news. Marketing preferences can be changed by using an unsubscribe or preference option included in a message, where available, or by contacting privacy support. Opting out of marketing does not stop essential service communications, such as security alerts, transaction messages, account notices or information needed to operate your account.

How long information is kept

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period may depend on the type of information, the reason it was collected, account activity, security needs and whether an issue or dispute remains open.

Closing an account does not always result in the immediate deletion of every record. Some account, verification, transaction, security, support and financial records must be kept for a period required by law or for other legitimate purposes, such as preventing fraud, resolving disputes and demonstrating compliance. When information is no longer needed, it may be deleted, anonymised or securely disposed of.

International handling

Some service providers that support the website may store or process information in countries outside Australia. Where this occurs, reasonable steps may be taken to protect the information and manage the transfer in accordance with applicable privacy requirements. By using the website, you acknowledge that information may be handled by providers involved in delivering the service.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information held about you. These rights are intended to help you understand and control how your information is used, although they may be subject to reasonable exceptions, identity checks, security needs and legal obligations.

• Access: request information about the personal information held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: request deletion of personal information where it is no longer required or where deletion is otherwise available. Some records may need to be retained for a period required by law or for legitimate security and dispute-management purposes.
• Marketing consent: withdraw consent to promotional communications or change your marketing preferences. This does not affect service messages that are necessary for your account.
• Information about use: ask general questions about how your information is collected, used, shared or retained.

How to make a request

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@lucky-friends-casino.click. Please describe your request clearly and include enough information for your account or identity to be located safely. You may be asked to complete an identity check before information is provided or changes are made. This helps prevent personal information from being disclosed to the wrong person.

Requests are reviewed individually. A request may be limited or refused where fulfilling it would affect the rights of another person, compromise security, interfere with fraud prevention, disclose confidential information or conflict with an obligation to keep records. If a request cannot be completed in full, the reason and any available alternative will be explained where appropriate.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on this page, together with its effective date where relevant. You should review the policy periodically, particularly before continuing to use the website after an update.

If you have a question about this Privacy Policy or the handling of your personal information, please contact support@lucky-friends-casino.click. This policy should be read together with the website's other terms, notices and responsible gambling information.