- OperatorDama N.V.
- Established2024
- Games2,000+
- Providers90+
Our approach to responsible gambling
Responsible gambling means making informed choices, keeping control of your activity and understanding that gambling outcomes are uncertain. No strategy can guarantee a win, and past results do not determine future results. Every game involves risk, and losses can occur.
Lucky Friends Casino encourages players to treat gambling as paid entertainment. You should decide how much time and money you are comfortable spending before you start, and you should stop when that limit has been reached. Do not gamble with money needed for rent, food, bills, debt repayments, education or other essential expenses.
Gambling should not be used to solve financial difficulties, improve your mood, escape problems or recover money that has already been lost. Continuing to play after a loss can increase the risk of further losses. There is no reliable way to win back money by placing more bets.
Key principles for safer play
- Only gamble if you meet the applicable legal age requirement.
- Use your own money and never use another person’s account or payment method without proper authority.
- Set a spending limit before gambling and do not exceed it.
- Set a time limit and take regular breaks away from gambling.
- Keep gambling separate from essential household spending.
- Do not chase losses or increase your stake because you feel due for a win.
- Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to escape stress.
- Never borrow money, sell possessions or use credit to continue gambling.
- Keep your account details secure and do not allow other people to gamble through your account.
- Review your activity regularly and take action if gambling stops feeling enjoyable.
Managing your gambling
Planning ahead can help you keep gambling within safe and affordable boundaries. Before opening a game or placing a bet, decide the maximum amount you are prepared to lose and the amount of time you will spend. Once you reach either limit, stop for the day. A limit is most useful when it is decided before gambling begins, rather than changed during play.
Practical steps you can take
- Create a simple gambling budget using only discretionary money left after essential costs are covered.
- Record deposits, withdrawals, wins and losses so you have a clear view of your overall activity.
- Use account tools for deposit, spending, loss or session limits where those tools are available.
- Choose a break, cooling-off period or self-exclusion option if you want to stop gambling for a period of time.
- Remove saved payment details and avoid keeping gambling funds readily available if this helps you maintain control.
- Tell someone you trust about your limits so they can support you in keeping to them.
- Do not try to compensate for a losing session by gambling for longer or placing larger bets.
- Take regular breaks and do something unrelated to gambling between sessions.
Any available limit or account control should be used carefully. Check the relevant terms and instructions before confirming a setting, including whether it applies immediately, how long it remains active and whether it can be changed. If you are unsure which control is appropriate, consider taking a complete break and seeking independent support.
You can also choose not to receive gambling-related communications where that option is available. Reducing reminders and promotional messages may make it easier to maintain a break. If you want to stop using your account, review the available account closure or self-exclusion process and follow the required steps.
Recognising gambling harm
Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and you do not need to wait for a serious crisis before seeking help. If gambling is causing concern for you or someone close to you, support is available.
Possible warning signs
- Spending more time or money gambling than you intended.
- Feeling restless, irritable or anxious when trying to stop.
- Thinking about gambling for much of the day or finding it difficult to focus on other activities.
- Increasing bet amounts to achieve the same excitement.
- Trying to win back losses by continuing to gamble.
- Hiding gambling activity, losses or account information from family or friends.
- Borrowing money, missing bills or experiencing financial stress because of gambling.
- Arguing with people close to you about gambling.
- Missing work, study, appointments or personal responsibilities.
- Feeling guilt, shame, hopelessness or distress after gambling.
- Using gambling to cope with loneliness, depression, anxiety, stress or other problems.
- Making repeated promises to stop or cut back but being unable to do so.
One warning sign can be enough to justify taking a break and reviewing your habits. You can start by stopping gambling, telling a trusted person what is happening and contacting an independent gambling support service or qualified health professional in Australia. Support may be available for players, partners, family members and friends, even when the person who gambles is not ready to seek help.
If gambling is affecting your mental health or you feel unable to stay safe, seek urgent assistance from local emergency services or a qualified crisis support provider. Your immediate safety is more important than any gambling account, balance or transaction.
Breaks, self-exclusion and account support
A temporary break can be useful when you want time away from gambling to reflect on your behaviour. A longer self-exclusion may be more appropriate if you are finding it difficult to control your gambling or have experienced harm. Select the strongest restriction that matches your circumstances, and do not attempt to avoid a restriction by opening another account or using another person’s account.
If you ask for help with gambling control, the account may be subject to appropriate restrictions in line with applicable requirements and the relevant account process. You may be asked to provide information to verify your identity or confirm your request. Do not provide account access to another person, even if they offer to manage gambling on your behalf.
What you can do now
- Stop gambling for the moment and move away from the device or website.
- Review your recent gambling activity and identify any spending or time patterns that concern you.
- Apply available limits, a cooling-off period, account closure or self-exclusion if you need stronger protection.
- Tell a trusted friend, partner or family member that you want support.
- Contact an independent gambling support service, financial counsellor or health professional in Australia.
- Address related financial concerns through a qualified financial counsellor rather than trying to gamble your way out of debt.
- Return to gambling only if it remains legal, affordable, enjoyable and within the limits you have set.
This information is general and is not a substitute for medical, financial or legal advice. Gambling products are not suitable for everyone. If you are concerned about your gambling, the safest choice may be to stop completely and seek independent support. Lucky Friends Casino encourages every player to make informed decisions, use available safeguards and ask for help early.
